FAQs

Straight answers to the questions we get asked most. Can't find yours? Email sales@frankspants.com or use the contact form and a real person will sort it.

The pants

What are Frank's Pants?

Reusable, leakproof underwear for men. They look and feel like regular premium underwear, with discreet absorbent technology built in to handle drips, dribbles and light bladder leaks. Washable, reusable and nothing visible under clothes.

Which pair should I choose?

All three look like regular underwear. The difference is how much they hold.

  • The Active (£20): for the odd drop and post pee dribbles. Holds around 15 ml. Breathable and supportive for sport, the gym and days on the move.
  • The Everyday (£22): for small leaks on and off through the day. Holds up to 50 ml. Your go to pair for all day confidence.
  • The Ultra (£27): for flexibility throughout the day. Comes with three washable clip in pads, each holding up to 50 ml, so you can swap fresh protection in whenever you need it.
Will they feel bulky or look different to normal underwear?

No. The protection is built in and discreet, with no padding feel and nothing visible under clothes. The Ultra's clip in pads are designed for the male anatomy; they may feel new to begin with, but you will quickly forget you are wearing them.

Can I wear them all day?

Yes. They are designed for all day wear, from morning to night. The fabric is breathable, comfortable and supportive, so you can get on with your day without thinking about it.

Do they help with smell?

Yes. The lining pulls moisture away from the skin and helps neutralise odour while you are wearing them. A standard wash resets them completely.

Sizing and fit

What size should I get?

Choose your usual underwear size. Frank's run slightly small, so if you are between sizes, or you prefer a relaxed fit, go one size up.

Size Waist (in) Waist (cm)
S 27 to 30 69 to 76
M 30 to 33 76 to 84
L 33 to 36 84 to 91
XL 36 to 40 91 to 102
2XL 40 to 44 102 to 112
3XL 44 to 48 112 to 122

Model is 6ft and wears a Large.

What if the size is not right?

Sizing swaps are easy: as long as the pair has not been worn against the skin, just email sales@frankspants.com and we will swap it.

Washing and care

How do I wash Frank's Pants?

Machine wash at 30 to 40 degrees with similar colours, skip the fabric softener, and line dry where you can. Give them one normal wash before first wear to activate the absorbent layers. A mesh laundry bag helps every pair last longer.

Why no fabric softener?

Softener coats the fibres in a waxy film that gradually blocks absorbency. Your pants will still feel soft without it, that is what the modal is for.

How do I care for The Ultra's pads?

Exactly the same way as the pants: unclip, wash at 30 to 40 degrees, no softener, line dry. Rotate them like socks and each pad shares the workload.

How long do they last?

Cared for this way, Frank's keep performing wash after wash, month after month. Most men run a rotation of three to five pairs, which spreads the wear and means a fresh pair is always in the drawer.

Delivery

How much is delivery and how does it work?

UK Standard delivery is £3.99 and Express is £5.99. Standard delivery is free on orders over £50. Every order is tracked all the way.

Do you deliver outside the UK?

Not yet. We currently deliver within the United Kingdom (including the Isle of Man).

Returns and our guarantee

What is Frank's Word?

A 60 day risk free guarantee on your first pair. Buy it, wear it, wash it, live in it. If it does not keep you dry and comfortable, we refund it in full, and there is no need to send the worn pair back. It covers one pair per customer on your first order, counted from the day it arrives. Read Frank's Word in full.

How do I use the guarantee?

Email your order number to sales@frankspants.com with a line about what was not right. We will refund you, with no worn pair to post back and no form to fill in.

What about other returns?

Unworn items can be returned in line with our returns and refunds policy. If in doubt, just email us.

Bundles and discounts

Can I save by buying more than one pair?

Yes. Buy a 2 pack and save 10%, a 3 pack and save 15%, or a 5 pack and save 20%. You can also mix and match styles and sizes in one bundle.

Is there a first order discount?

Yes. Join our email list at the bottom of any page and get 10% off your first order.